Shipping Information
Shipping Information
At Instrel, we're committed to getting your compression socks to you quickly and reliably. We offer FREE international shipping on all orders.
Order Processing
Your order will be processed and shipped within 24 hours. You'll receive a tracking number via email once your package is on its way. During peak seasons and holidays, processing may take up to 7 business days.
Estimated Delivery Times
After your order ships:
🇺🇸 United States: 7-13 business days
🇨🇦 Canada: 6-12 business days
🇬🇧 United Kingdom: 5-10 business days
🇦🇺 Australia: 5-10 business days
Note: International orders may experience customs delays beyond our control.
Important Shipping Details
Address Accuracy
Please double-check your shipping address at checkout. If you notice an error, email us at support@instrel.com within 24 hours of ordering. After this time, we may not be able to make changes.
If our system detects an address issue, we'll contact you within 3 business days. Please respond promptly to avoid order cancellation.
Tracking Your Order
Once shipped, you can track your package using the tracking number sent to your email. For tracking assistance, visit our Track Your Order page or contact us at support@instrel.com.
Shipping Delays & Issues
Delays
While we work hard to ensure timely delivery, occasional delays may occur due to:
- Weather conditions
- Carrier transportation issues
- Customs processing (international orders)
- Peak season volumes
We'll keep you updated if any significant delays affect your order.
Lost or Stolen Packages
Once your package is with the carrier, it's outside our direct control. If your package goes missing:
- Check with neighbors and your building's mail area
- Contact the shipping carrier directly with your tracking number
- Email us at support@instrel.com - we'll help coordinate with the carrier
- File a police report if theft is suspected
While lost/stolen packages fall outside our refund policy, we'll work with you and the carrier to resolve the issue whenever possible.
60-Day Comfort Guarantee
Your comfort guaranteed - free exchanges and returns for 60 days. See our Return Policy for details.
Questions?
Our support team is here to help with any shipping questions. Email us at support@instrel.com with your order number for the fastest assistance.